Frequently Asked Questions

What is Regulation?

Did you know that most pianos have upwards of 10,000 moving parts inside? The process of regulation fine-tunes these parts to ensure the instrument performs and sounds consistent across all the keys. This process doesn’t typically affect the sound of the instrument, but rather how the instrument feels when played. If you have sticky keys, muffled notes, lackluster pedals, etc., this process remedies all mechanical mishaps within your instrument!

What is a Pitch Raise?

Pianos that haven’t been tuned in several years will likely require multiple “dirty” tunings to become stable*. This process is known as a pitch raise, which essentially raises the strings closer to concert pitch (440 Hz) before a proper tune. Pitch Raises are necessary on pianos that haven’t been tuned in several years; there isn’t a way around it. Significant changes in tension across the strings could be damaging to the overall stability of the piano, thus the importance of this process.** If you are unsure of whether your piano requires a pitch raise or not, it is safe to assume it will if it hasn’t been tuned in 5+ years; otherwise, I’d be happy to come give an inspection/estimate to determine for sure!

What is Tone Regulation?

Does your instrument sound “tinny” or exceptionally “bright”? Over time, the felts on the hammers can become compressed from heavy use, which results in a shrill, undesirable tone. This process reshapes the hammers to rejuvenate the lost, full tone of your piano. Tone comes not just from the hammers, but also from the strings. Because of this, any piano receiving tone regulation must also receive a tuning. I need to ensure that the strings are in tune before working on the hammers; otherwise, this process would be rather redundant.

How should I prepare my piano for Alec?

The most important thing is ensuring your piano is easily accessible. Removing any items that are on top of the piano would also be greatly appreciated. Other than that, just be there to answer the door for me and ask whatever questions you may have; I’ll take care of the rest!

* It is recommended that customers receiving a pitch raise on their piano schedule another tuning after 2-3 weeks of consistent play. This “touch-up” tuning will only cost $50; however, any additional travel fees will still apply. This offer is only available within three weeks of our initial scheduled appointment.

** Older pianos are at a greater risk for broken strings, especially those going through a pitch raise. If a string breaks while I tune, I will replace it; however, an additional fee may be applied.

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